BuddyPro: Product & Interface Design

Skills

UI/UX Design | Prototyping | SaaS | Design System

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Overview

BuddyPro is a SaaS platform that streamlines field service management for businesses with remote technicians and service teams.

It simplifies job scheduling, task assignment, real-time updates, and reporting — helping companies improve field efficiency, reduce response times, and enhance customer satisfaction.
The platform includes both desktop and mobile interfaces for dispatchers and on-site technicians.

The Challenge

Traditional field service operations relied on manual coordination, which caused delays, miscommunication, and limited visibility for managers.

The main challenges we aimed to solve:

Ease of use for technicians: Many users had limited digital literacy, so the interface had to be simple and intuitive.
Real-time collaboration: Dispatchers needed immediate updates from the field to react faster.
Actionable reporting: Managers required flexible dashboards to monitor KPIs and team performance.

Design Process

Research & Discovery

I began by analyzing competitors and existing service management tools to identify pain points and opportunities. The insights revealed that most existing tools were overloaded with features, making them hard to use in the field.

Ideation & Wireframing:

I developed user flows and low-fidelity wireframes focusing on simplicity and clarity.
For dispatchers, I prioritized clear scheduling and job overview; for technicians, I designed quick access to job details and instant status updates.
We validated the early prototypes through feedback sessions with internal stakeholders and field representatives.

High-Fidelity Design & Prototyping

Building on feedback, I created high-fidelity prototypes aligned with BuddyPro’s brand and accessibility standards.

Key features included:

Drag-and-drop job scheduling
Real-time task updates
Responsive dashboards with customizable KPIs
A clean mobile experience optimized for on-site use

Collaboration & Handoff

Working closely with developers, I ensured design consistency across devices, meeting WCAG accessibility requirements.

We refined color contrast, typography, and touch targets to enhance usability for both desktop and mobile contexts.

Testing & Iteration

I led usability testing sessions with dispatchers and technicians. Based on insights, I simplified the task update flow and improved notification visibility for critical actions.

The final design significantly reduced friction and increased task completion accuracy.

Outcomes & Impact

35% faster task assignments thanks to drag-and-drop scheduling and instant updates
40% higher user satisfaction among field technicians (survey post-launch)
25% improvement in service efficiency through better reporting and data visibility
80% user retention after 3 months of product use

Key Learnings

This project strengthened my understanding of balancing usability and business goals in complex SaaS products. I learned the importance of designing for diverse user groups — from field technicians with limited tech experience to managers who rely on data-driven dashboards.